Shipping policy

Shipping Policy – Civetta

Thank you for shopping with Civetta! We are committed to delivering your order quickly, safely, and reliably.

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Shipping Locations

We currently ship to addresses within the United States only.

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Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays).

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

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Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on your location, carrier capacity, and other conditions.

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Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can check your order status anytime using our Order Tracking page.

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Shipping Delays

While we work hard to meet our delivery estimates, Civetta is not responsible for delays caused by:

• Shipping carriers

• Severe weather

• Natural disasters or unforeseen events

However, our customer support team will assist you in resolving any issues.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@civetta.store. We will work directly with the carrier to investigate and resolve the matter.

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Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Civetta is not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

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Contact Us

If you have any questions about your shipment or need support:
Email: support@civetta.store
Phone: +1 202-270-3092
Address: 9619 Annandale Drive, San Antonio, TX 78239, United States